The following banking services can be obtained when calling the Contact Center on 17207777:
BBK Banking Services:
1. Balance inquiry of accounts.
2. Statement Services – main account and other accounts
3. Payment Services -bill payments (Batelco + Zain), funds transfers, SimSim Refill
4. Change of Address
5. Cheque book requests
6. Standing Orders Instructions
7. Pre-registered instructions
8. SMS Registeration
9. Exchange and Interest Rate
10. Products/Information/Rate/Other Services Inquiries.
11. Branches Information.
12. Cross Selling of Bank’s Products and Services.
CrediMax Services
1. Card Account Balances and information inquiries.
2. Payment to a Card Account
3. Utility Bill Payment by Credit Card.
4. Card Statement (current month & previous months).
5. Card Limit increase/decrease request – on clean basis, against blocking accounts and against FD.
6. Card Limit permanent/temporary decrease Request
7. Card Limit temporary increase request
8. Card Activation/Deactivation Request
9. Card Activation/Deactivation
10. Card Replacement Request –Routine & Emergency
11. Supplementary Card Request
12. PIN re-issue request
13. Address Change
14. Card Application Request
15. Supplementary Card Request
16. Card Delivery special handling
17. Release of Fixed Deposit Request (full or partial).
18. Card Renewal Request
19. Merchant Service Inquiry/Request
20. Merchant Service Request (Existing)
21. Merchant Stationery Request
22. Account/Card Limit increase (on clean basis, against blocking accounts and against FD).
23. Account/Card Limit temporary increase (as above)
24. Account/Card Limit temporary/permanent decrease
25.Dispute Item handling
26. Card Replacement (routine and emergency)
27. Payment adjustment between card accounts.
28. Waiver of Annual Fees
29. Merchant Authorization
BBK Trade-Finance Services:
1. LC status enquiries.
2. Advices copy requests.
3. Transaction details enquiries.
4. Guarantee status enquiries.
5. Multimedia (Faxes-mails) traffic handling.
6. Exchange and Interest Rate.
7. Products/Information/Rate/Other Services Inquiries.