Frequently Asked Questions

Personal
  • What’s the minimum balance required to open a Fixed Deposit Account & Benefits?
  • What is required to open a BBK Deposit Account?
  • When opening an Al Hayrat Account, will I enter the draw immediately?
  • How can I use telebanking?
  • What’s the minimum amount required to open an Al Hayrat Account?
  • If I want a loan against a guarantee, and my retirement salary is BD 250/- and I have another income from renting apartments in my building. Am I eligible for a loan?
  • How many can join their salaries to get the loan against the guarantees
  • What are the Loan Application requirements?
  • How do I get my Visa Electron Debit card? Are there any charges?
  • What is the daily maximum usage in Point of Sale?
  • What is the maximum cash withdrawal with any ATM at any time?
Remittance
  • What is IBAN?
  • Can you explain briefly the IBAN for Bahrain?
  • Why did the Kingdom of Bahrain decide to introduce IBAN?
  • How would bank customers benefit from IBAN?
  • Who requires an IBAN?
  • When can bank customers use IBAN in the Kingdom of Bahrain?
  • How can I get my IBAN?
  • For which transaction(s) can IBAN be used?
  • Can I use IBAN for a payment to be made to a person in a country that has adopted IBAN, but has not made its usage compulsory?
  • What is the difference between an IBAN and a normal account number?
  • Does the existing account numbers become invalid with the introduction of IBAN?
  • Is the IBAN to be used only for international payments?
  • Who can create and issue IBAN?
  • Can you explain the procedure involved in making a payment using IBAN?
  • Is it possible to get an online validator of the check digit?
  • Is there a standard way to write an IBAN?
  • Which countries are using IBAN?
About Us
  • Do I need to transfer my salary to BBK against repayment of finance?
  • How do I use American Express payment option?
  • How can I apply for a job?
  • How can I contact BBK?
  • In which year was BBK established?
Priority Banking
  • What is a VIP Card?
Internet Retail Banking
  • Who is eligible for BBK Internet Retail Banking?
  • What is Customer ID?
  • Is there any charge for this service?
  • How safe are my requests/transactions on Retail Banking?
  • What can I do using Internet Retail Banking?
  • What do you mean by “real time” transaction?
  • How safe are my requests/transactions on Retail Banking?
  • How can I login if I have forgotten my ePIN?
  • What is an Authorization Password?
  • I have forgotten my Login ePIN or Authorization Password. What do I do?
  • What is ‘Instruction Reference Number’ in Beneficiary Maintenance?
  • What is Auto-Payment?
  • What is Quick Payment?
  • How can I view any recent activity in Internet Retail Banking?
  • What is eRemittance?
  • What is the difference between Funds Transfer and Preset Instructions?
  • How can I personalize my theme?
  • How do I access Arabic Version of Internet Retail Banking?
  • What is Logout?
eStatement
  • What is an eStatement?
  • How do I register for eStatement?
  • When will I be able to view my first eStatement?
  • How do I enroll for the eStatement online?
  • Will I be notified when my eStatement is available for viewing?
  • How can I view my eStatement?
  • Do I need a different PIN or password to access eStatement?
  • Are there any eStatement charges?
  • What are the benefits of eStatement?
  • Does my eStatement contain the same information as the paper statement?
  • What accounts are eligible for eStatement?
  • Will all my accounts appear in my eStatement?
  • I have a joint account; will my partner have the eStatement service available?
  • Can I deactivate my eStatement and return to paper mail?
  • Will I continue to receive my paper mail statements?
  • I am unable to view my accounts on my eStatement
  • Can I print my eStatement?
  • Can I save my eStatement?
  • How far back can I view my eStatements?
  • What happens to my e-Statement history if I switch back to receiving a mailed statement?
SMS
  • What is BBK SMS Banking?
  • What are Push messages?
  • What are Pull messages?
  • How do I sign up for BBK SMS Banking?
  • What is the cost for using BBK SMS Banking?
  • What number do I send my SMS Pull requests to?
  • What is the SMS format to be used when performing a Pull request?
  • Can I pay bills and transfer funds using BBK SMS Banking?
  • What Push alerts are available?
  • How to use SMS Banking?
  • What does the (CK XXXX) in the acknowledgment message front BBK SMS Banking?
  • How do I verify my SMS transfer was completed?
  • What is the use of secondary mobile number?
  • How can I activate the secondary mobile number?
  • Can I stop receiving bank alerts for a period?
  • What if my device is lost or stolen?
ATM
  • What is the maximum daily cash withdrawal limit?
  • What is the maximum daily international cash withdrawal limit?
  • What are the ATM’s features other than cash withdrawal?
  • Where can I find a BBK ATM?
  • What should I do if the BBK ATM retains my BBK Debit card?
  • What should I do if the ATM does not suspense any cash?
  • What should I do in the case of a lost or stolen BBK Debit card?
  • What does ATM mean?
MBS
  • What is BBK Mobile Banking?
  • What is required to sign up to BBK Mobile Banking?
  • How do I login to BBK Mobile Banking?
  • Can I select my own login Customer ID and ePIN?
  • Is BBK Mobile Banking free?
  • What accounts will I be able to access through BBK Mobile Banking?
  • How do I change my login ePIN used for Mobile Banking?
  • Who do I contact for Mobile Banking enquiry and assistance?
  • Can I create a beneficiary through BBK Mobile Banking?
  • Can I pay bills through Mobile Banking?
  • Can I transfer money from my account through Mobile Banking?
  • Is it possible to view the bank statement through BBK Mobile Banking?
  • Do I have to type the page address (URL) every time I need to use the service?
  • Is BBK Mobile Banking safe?
  • What type of mobile device is required for BBK Mobile Banking?
CDM
  • What is a CDM?
  • What are the CDM’s features other than cash deposits?
  • Where can I find a CDM?
  • What is the maximum number of notes per deposit/transaction?
  • What is the accepted currency and denominations?
Telebanking
  • What is telebanking?
  • What is telebanking’s number?
  • What is my Customer ID?
  • What are telebanking’s features?
Mortgage
  • What are BBK’s Real Estate services?
  • How soon can I have my approval?
  • Can I have 2nd mortgage on the property which I have already mortgaged to another institution?
  • Can I settle my loans/liabilities with other banks/institutions?
  • Can I assign my existing life insurance policy?
  • Do I need to undergo medical test for acceptance of life cover?
  • What happens if I decide to move out of Bahrain during the finance period?
  • How can I repay the finance?
  • Do I own the property during the finance period?
  • Can I get finance from BBK even if I have already paid down payment to the developer or owner?
  • Can I arrange for the valuation of the property?
  • What is Equity Financing/Loan Against Property?
  • What happens if you want to change your house during the finance period?
American Express
  • What is American Express payment?
  • Do I need to hold a BBK account holder in order to use American Express payment facility available in BBK branches?
  • What type of payment mode at BBK is available to settle outstanding bill for American Express Card?
  • Does a Cardmember need to produce any documents at time of payment in a BBK branch?
  • Can I send a messenger to conduct payment to American Express on my behalf?
  • Is there a minimum or maximum payment settlement limit at BBK?
  • What will happen when a card member has mentioned incorrect card number in the deposit form and was not carrying Card or Statement to validate the same?
  • I have a American Express Charge Card that is billed in US Dollars. Will I be able to settle this bill in US Dollars at BBK?
  • What if my American Express Card is billed in a currency other than Bahraini Dinars?
  • What Foreign Exchange rates will BBK use to convert my statement bills and payments to American Express into Bahraini Dinars?
  • Will BBK issue a receipt to Cardmember against American Express payment of outstanding bill?
  • When can I conduct payment to American Express at BBK?
  • How do I know if my payment to American Express has been made successfully?
  • Who do I contact if I am facing any problems during the payment process for American Express?
  • When will the payment reflect on my American Express Statement of Account?
  • Will there be a fee for American Express facility provided by BBK?
  • Will I be able to settle my American Express Card Account through BBK's Internet Banking?
  • How can I locate BBK branches in order to conduct American Express payment?
WealthSecura
  • What is the eligibility to apply for WealthSecura?
  • What is the maximum age to avail the coverage from WealthSecura?
  • What do I get back at the time of maturity from WealthSecura?
  • What is the eligibility to apply for WealthSecura?
  • What are the minimum and maximum terms available for WealthSecura?
  • What are the minimum and maximum life covers I can choose from in WealthSecura?
  • What is the minimum contribution for WealthSecura?
  • What is the benefit for my family in case I meet with any unfortunate event (God forbid) if I have WealthSecura?
  • In case I need money in an emergency, can I withdraw it from WealthSecura?
  • What is Cover Continuance Benefit in WealthSecura?
  • What is Booster Contribution?
  • What are the additional benefits or riders available with WealthSecura?
  • What are the other benefits I can get from WealthSecura?
AccidentSecura
  • What are the benefits covered in AccidentSecura?
  • What is the term for AccidentSecura?
  • What are the different plan options available in AccidentSecura?
  • What are the contributions for AccidentSecura?
  • What is the benefit for my family in case I meet with any unfortunate event (God forbid) if I have covered only myself in AccidentSecura?
  • What is the benefit for my family and myself in case we meet with an unfortunate event under the family contribution option of AccidentSecura?
EducateSecura
  • What is the eligibility to apply for EducateSecura?
  • What should be the maturity age of the child for him/her to avail the education benefit from EducateSecura?
  • How is the term of the plan calculated for EducateSecura?
  • What are the minimum and maximum life covers I can choose from in EducateSecura?
  • What is the minimum contribution for EducateSecura?
  • What is the benefit for my family in case I meet with any unfortunate event (God forbid) if I have EducateSecura?
  • In case I need money in an emergency, can I withdraw it from EducateSecura?
  • What is Cover Continuance Benefit in EducateSecura?
  • What is Booster Contribution?
  • What are the other benefits I can get from EducateSecura?
ExpressSecura
  • What is the eligibility to apply for ExpressSecura?
  • What are the benefits covered in ExpressSecura?
  • What is the term for ExpressSecura?
  • What are the coverage limits available in both the plan options of ExpressSecura?
  • What is the benefit for me and/or my family in case I meet with any unfortunate event (God forbid) if I have covered only myself in ExpressSecura?
FamilySecura
  • What is the eligibility to apply for FamilySecura?
  • What is the maximum age to avail the coverage from FamilySecura?
  • What are the minimum and maximum terms available for FamilySecura?
  • What are the minimum and maximum life covers I can choose from in FamilySecura?
  • What is the minimum contribution for FamilySecura?
  • What is the benefit for my family in case I meet with any unfortunate event (God forbid) if I have FamilySecura?
  • What do I get back at the time of maturity from FamilySecura?
  • In case I need money in an emergency, can I withdraw it from FamilySecura?
  • What is Cover Continuance Benefit in FamilySecura?
  • What is Booster Contribution?
  • What are the additional benefits or riders available with FamilySecura?
  • What are the other benefits I can get from FamilySecura?

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