The Virtual Assistant “Ask BBK” is an Artificially Intelligent “A.I.” channel designed to interact with Retail customers via instant chat and voice interaction providing them with support around the clock via BBK’s website (www.bbkonline.com).
What are its features?
1. Providing immediate support through common queries ,frequently asked questions and live agent services.
2. Assisting with basic account based banking transactions such as:
o Balance inquiry
o Mini statement request
o Funds transfers from personal accounts within BBK.
How can I use this service?
Simply click on the "Ask BBK" icon that appears in the bottom right side of BBK’s website and a chat box will appear where you can get an instant response to your common queries and questions. The Virtual Assistant is available 24/7 to provide you with immediate assistance.
"Ask BBK" will be available via chat and voice interaction to provide instant customer support.