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Customer Service

We at BBK have always aimed to be at the financial heart of the community and have been striving hard to remain close to the customer, assists the market needs and be responsive to the evolving requirements of the business community, the industrial and manufacturing sector and indeed, every segment of the economy.


Branch Timings
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Request for Support
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Application Forms

  For convenience, clients can easily print any of the available BBK forms.
  Click any of the below listed forms in PDF format
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Security Center

  Learn how you can have a safer online experience. 
   How BBK protects you
   How you can protect yourself
   Types of Fraud
Report an incident



Service and Fees
   Retail fees and charges 


   ePIN Online Generation 
   Internet Retail Banking 
   Dual Factor Authentication  
   SMS Banking 
   Electroinc Fund Transfer System (EFTS) 
   Cardless Withdrawal 
   Corporate Deposit Machines 
   MasterCard Send 
   Mobile Application 
   Open Banking 


Frequently Asked Question
  Find the answers to your questions 
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Contact Us
    Customer Service
    Ask BBK
    BBK Network
    Complaints and Feedback 




Top Questions

What is ePIN?

ePIN is a 6-8 digit number used to access the Internet Banking, Mobile Banking, Telebanking, SMS (My Profile), eStatement and eStatement.

    Tip of the day

    It is important to check your statements regularly; a quick check will help track your transaction history

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