Customer Service - Welcome to BBK

BBK

Customer Service

We at BBK have always aimed to be at the financial heart of the community and have been striving hard to remain close to the customer, assets the market needs and be responsive to the evolving requirements of the business community, the industrial and manufacturing sector and indeed, every segment of the economy.

Branch Timings

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Request for Support

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Application Forms

For convenience, clients can easily print any of the available BBK forms.
Click any of the below listed forms in PDF format
Cancellation / Reissue of BBK Debit Card
  SMS Banking Application
Authorization to Receive BBK Debit Card/ PIN
Facsimile Instruction Indemnity
Safe Deposit Locker Access Authority
Customer Card Dispute
Preset Instructions Application
BBKCashlink Activation Forms
  Trade Finance Counter indemnity for Guarantees
Trade Finance Schedule of Documents and Goods (LC refinance)
Enterprise Banking - Customer Update Form
     Remittance Request Form
     Standing Order
     Application for Irrevocable Documentary Credit
     Application for Amending Documentary Credit

Security Center

Learn how you can have a safer online experience.
    How BBK protects you
    How you can protect yourself
    Types of Fraud

Service and Fees

Retail fees and charges

Commercial fees and charges

Tutorials

ePIN Online Generation
Internet Retail Banking
Dual Factor Authentication
SMS Banking
Telebanking
eStatement

Frequently Asked Question

Find the answers to your questions

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Contact Us

Customer Service

BBK Network

Complaints and Feedback

What is ePIN?

ePIN is a 6-8 digit number used to access the Internet Banking, Mobile Banking,Telebanking, SMS (My Profile), eStatement and eStatement.

Do not store your passwords on your smartphone and never try to hide your passwords or PIN numbers within the body of text messages or as phone numbers.