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How to protect yourself

Follow our tips for keeping your information safe:

 Internet Banking
  • NEVER access BBK Internet Banking through a link in an e-mail.
  • NEVER access your Internet Bank account from public places such as an Internet Cafes, Internet Kiosk,… etc.
  • Ensure that your browser is up-to-date and has the latest security patches applied.
  • Always install the latest operating system patches and Service Packs.
  • Always use anti-virus software. Keep your anti-virus software up-to-date. The following are few of the anti-virus software packages:
    • McAfee
    • Symantec Norton Antivirus
    • Sophos
    • TrendMicro
    • AVG
  • Consider using personal firewall software on your PC. The common commercial personal firewall software:
    • Zone Alarm
    • Symantec – Norton Personal Firewall 
    • McAfee
  • Use Anti-Spyware software. The following are a few of the programs that can detect and eliminate spyware from your PC:
    • Lavasoft’s Ad-aware
    • PepiMK’s Spybot Search and Destroy
  • Enable Dual Factor Authentication to reduce incidences of online identity theft, phishing expeditions, and other types of online fraud by adding an extra layer of protection.
  • If you are worried about your access information being compromised, log on to your account from another computer and reset your ePIN right away or contact the Bank by calling +973 17 207777.

BBK Mobile App & Web
  • Keep your mobile device updated with the latest operating system and applications to help protect your device against new vulnerabilities.
  • Install mobile security software on your device to protect you against malicious software and viruses. These softwares are available in your app store and can be easily installed.
  • Secure your mobile device with a password to prevent unauthorised access.
  • Keep your personal information, including your account number and ePIN confidential. Do not disclose personal information if someone else can read your screen or hear your voice. 
  • Log out every time you finish a Mobile Banking session. This will prevent anyone from gaining easy access to your information if they get hold of your mobile phone.
  • Do not save any financial or personal information on your mobile phone, including your login credentials (Customer ID and ePIN).
  • Some web browsers have an “auto-fill” function that store your username and password, and pre-fill these fields for you the next time you log in. If you are prompted, disable the “auto-fill” feature from your smartphone.
  • Beware of third-party applications “apps” for your mobile device. There are some programs that you can download that claim to organise your various online banking accounts or other passwords. Many of these are phishing scams designed to steal your information and send it to fraudsters. Only access your accounts through the official e-Channels.
  • For BBK Mobile App, enable biometric fingerprint or Face recognition for a more convenient and secure access to your bank account. 
  • If you lose your device and you are worried about your access information being compromised, log on to your account from another computer and reset your ePIN right away or contact the Bank by calling +973 17 207777.

SMS Banking
  • Nominate one primary mobile phone number for the SMS Banking service. BBK will send the Pull and Push SMS messages to the registered number only.
  • Kindly reply only to the confirmation SMS messages sent for fund transfers by BBK SMS Banking with a confirmation key in the format of “CK XXXX”.
  • Do not respond and provide account or security details to a request supposedly received from BBK via the SMS Alert Service by SMS message or carry out any transactions.
  • If you receive an SMS message requesting you to call a number other than BBK’s Call Centre (+973 17 207777), you should ignore such request and should not respond to the call.
  • If the promotions include offers of gifts or souvenirs, please contact BBK’s Call Centre to clarify the matter before proceeding further.
  • It is recommended that you set up your own short name for accounts and cards through “My Profile” to protect your privacy.
  • Do not disclose your SIM Card PIN Code or BBK SMS short names to any third party and should always take adequate care to protect these.
  • Do not write the SIM Card PIN Code or BBK SMS short names anywhere in any form that any third party could access to the same.
  • Always check the sender of SMS message to ensure that they are genuine and have been sent by BBK only. Clear all financial and unwanted details from your mobile frequently to avoid misuse.
  • Do not disclose any personal information (account numbers, passwords, or personal information etc) via text message.
  • Protect your phone and data from malicious software and viruses by installing mobile security software on your device.
  • Do not get tempted to ‘jailbreak’ your smart phone, as this makes it vulnerable to malware.
  • When possible, use a safe and secure network by ensuring that all Internet connections are password protected.
  • Use only trusted applications; always download mobile applications from reputable sources only.
  • Do not store your passwords on your smart phone and never try to hide your passwords or PIN numbers within the body of text messages or as phone numbers.
  • Use Wi-Fi™ hot spots that are reputable and password protected only. If you connect to a shared Wi-Fi™ hotspot, you are completely dependent on the security of the host network. If the network is unsecured, it is open to high risk of fraudulent transactions.
  • If you sell or discard your smart phone, ensure you delete all personal details such as SMS messages, emails, photographs, contact details and Internet links immediately.

Smart ATMs
  • Be especially cautious when strangers offer to help you at any ATMs or if you notice any suspicious activity at or around the ATM area.
  • Use ATM locations that you are familiar with so any changes will be more apparent; for example, a false attachment on the front of the machine. 
  • Ensure that other individuals at the ATM queue keep an acceptable distance from you. Be on the look-out for individuals who might be watching you enter your card PIN. 
  • Stand close to the ATM and shield the keypad with your hand when keying in your card PIN. 
  • If you feel the ATM is not working normally, press the Cancel key and withdraw your card and then proceed to another ATM, reporting the matter to the bank. 
  • Keep your printed transaction record so that you can compare your ATM receipts to your monthly statement.
  • If your card gets jammed, retained, or lost, or if you are interfered with at an ATM report it immediately to the bank.
  • Do not be in a hurry during the transaction and carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM.
  • Memorize your card PIN. If you must write it down, do so in a disguised manner and never carry it with your card.
  • NEVER disclose your card PIN to anyone, whether to a family member, bank staff or police. 
  • Use unique PIN numbers and never use numbers like your date of birth, or the last four digits of your phone number. Change your PIN periodically, and if you think it may have been compromised, change it immediately.
  • Only use approved ATMs or banks to make cash withdrawal transactions.
  • If you suspect or identify any of the above, please contact the Bank by calling +973 17207777.

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