EFTS Quick Inquiry - Welcome to BBK

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Internet Banking

EFTS Quick Inquiry

Create new Quick Inquiry template

Access www.bbkonline.com.

Click on the ‘Retail login’ under Internet Banking

From the main menu under 'EFTS', select 'Quick Inquiry'.

Select the Biller, Service type and Inquiry Method for the Subscriber/Bill Number you want to inquire about then click on the 'Add Biller' button.

Fill the required information by entering the Subscriber/Bill Number and the selected Inquiry Method.

Enter the Quick Inquiry Template Name and Description.

Click on the 'Submit' button.

To inquire about multiple billers, repeat steps 5 and 6.

Execute Quick Inquiry template
1	Access www.bbkonline.com.
2	Click on the ‘Retail login’ under Internet Banking
3	Log in to Internet Retail Banking by entering your Customer ID and ePIN*
4	From the main menu under 'EFTS', select 'Quick Inquiry'.
5	Select the radio button for the template you want to execute.
6	Select the 'Execute' button.
7	Click on the 'Submit' button.

Edit Quick Inquiry template
1	Access www.bbkonline.com.
2	Click on the ‘Retail login’ under Internet Banking
3	Log in to Internet Retail Banking by entering your Customer ID and ePIN*
4	From the main menu under 'EFTS', select 'Quick Inquiry'.
5	Select the radio button of the template you want to edit.
6	Select the 'Edit' button.
7	Edit the details you want to change.
8	To add a bill: 8.1 Select Biller, Service Type and Inquiry Method then click on the 'Add Biller' button. 8.2 Fill the required information by entering the Subscriber/Bill Number and the selected Inquiry Method.
9	To delete a bill, click on the delete icon located at the top right corner.
10	Click on the 'Submit' button.

Delete Quick Inquiry template
1	Access www.bbkonline.com.
2	Click on the ‘Retail login’ under Internet Banking
3	Log in to Internet Retail Banking by entering your Customer ID and ePIN*
4	From the main menu under 'EFTS', select 'Quick Inquiry'.
5	Select the radio button of the template you want to delete.
6	Select the 'Delete' button.
7	Click on the 'Confirm' button.

*ePIN is a 6-8 digit number used to access the Internet Banking, Mobile Banking, SMS Banking, Telebanking and eStatement. If you do not have an ePIN, please click here and follow the instructions to generate an ePIN to access your account online.