Dual Factor Authentication registered customers using the Smartphone Application
7.1 After submitting the request, you will be required to verify your request in the confirmation screen using a Transaction One Time Password (OTP).
7.2 To generate the required Transaction OTP, open 'BBK Pass' application installed on your mobile phone, then select one of the below methods:
A) Transaction OTP
Enter the numbers from fields 1, 2, and 3 appearing in Internet Banking into the BBK Pass application
B) Transaction OTP using QR Code
Scan the QR Code using the phone's camera and get the Transaction OTP instantly.
7.3 Enter the 6-digit 'Generated Transaction OTP' into the Internet Banking page before the password expires (30 seconds).
7.4 Click on the 'Submit' button
Upon successful entry, the request will be approved instantly.
* In case the Transaction OTP has expired, you are required to repeat the same process for a new valid OTP.
Dual Factor Authentication registered customers using the SMS Method & Non-registered Dual Factor Authentication customers
7.1 Enter your *Authorisation Password in the confirmation screen.
7.2 Upon successful entry, beneficiary requests will remain pending until verified by the Bank.
* An Authorization Password is required for online beneficiary creation and cheque book requests. To request one, in Internet Banking go to the 'Preferences' menu and then select 'Authorisation Password'. Your request will be processed accordingly and will
be mailed to your registered address.