BBK subsidiary Invita is a leading regional
contact centre operating across the banking,
insurance, retail, utilities, and airline sectors.
Key business wins in 2019 included a new
tender for a government entity that has been
an Invita client since 2007.
Invita received the ISO 9001:2015 certification
for its operations, upgrading the previously
awarded 9001:2008. It has also been recertified
for PCI-DSS v3.2.1, upgrading from the
previous PCI-DSS v3.2.
The company is exploring the use of artificial
intelligence and solutions such as Chatbot and
Robotic Process Automation. It is also working
to harness WhatsApp as a service channel.
Invita is currently setting up a records
digitisation and archival facility that will enable
business partners to store, organise, update,
maintain, and retrieve records with the help
of a secure online retrieval system.
Since its formation in 2017, Aegila Capital
Management has secured three highprofile
real estate assets and established
strategic relationships with leading European
As a principal investor, Aegila deploys capital
on behalf of its shareholders on a deal-by-deal
basis without having a fixed-strategy fund
mandate. This enables the firm to target
assets that traditional real estate funds may
find structurally challenging.
Aegila’s investments in 2018 achieved
projected income returns during 2019
With a pipeline of attractive opportunities,
Aegila is well-positioned to become a
market-leading real estate investment and
advisory firm in Europe. In 2020, the firm will
continue targeting deals that are underpinned
by attractive locations, high-quality tenants,
and long-term value-creation potential.
The BBK family remains the key to the Bank’s
sustainable success. We continue to invest in
attracting and retaining superior talent through
the development of an encouraging corporate
culture, providing opportunities for employees to
grow their capabilities and fulfil their potential.
Training and development programmes, in
partnership with local and international
educational institutions are available to all,
e-learning remains a primary focus, and an
increasing number of employees are
benefiting from studying specialisations that
range from credit and investment to master’s
degrees, as well as professional certifications.
As part of our commitment to embrace new
technology and maintain BBK’s leadership in
this area, we launched our first programme for
management trainee development in financial
This is designed to shape the next generation
of Bahraini talents who will support the Bank’s
digital transformation with the skills required
to succeed in a digital economy.
Programme members began their first phase
of learning with a visit to Turkey, where they
toured a number of leading FinTech companies.
We also launched our credit culture programme,
high-level technical training designed to
further strengthen the Bank’s credit risk
framework and establish a unified credit
culture across the Group.
Presented in collaboration with a specialist
international training provider, the programme
included 70 employees involved with risk
management, international banking, and
corporate banking, drawn from the Bahrain
headquarters, regional representative offices,
and overseas branches.
Reinforcing the Bank’s family-based culture,
the BBK Alumni Club remained of great
importance, enrolling new retirees and
ensuring alumni receive priority service at
the Bank’s branches.
FinTech is constantly growing beyond the
basic functionalities of online banking. It now
encompasses developments such as messaging
technology for marketing financial services, 24/7
virtual assistants, mobile apps, voice banking,
and social media integration tools.
One of the key factors driving industry
changes is consumer behaviour. Traditionally,
banks had limited availability and opening
hours that were not ideal for many customers.
Increasingly, we are moving away from legacy
processes and adopting live platforms that
provide ease of communication and quick
answers for customers.
The rise of artificial intelligence in banking closely
follows the trend driven by the messaging
revolution. Chatbots or robo-advisors are
becoming the new normal and can be a great
resource in helping customers. They can take on
simple queries or even more complex tasks such
as suggesting investment plans or the most
appropriate bank account for individual needs.
BBK is very much in step with these trends,
as evidenced by our new automated digital
branches. We have also demonstrated our
commitment to technology by hosting our
second tech-related event in collaboration
with the Bahrain Institute of Banking and
Finance as a knowledge partner, and under
the patronage of the Central Bank of Bahrain.
Under the theme ‘Transforming Businesses and Society through Digitisation’, the forum focused on how the Bahrain economy can benefit from the growth potential of the digital revolution. More than 500 senior representatives from various sectors participated.
BBK is known for its leadership in deploying technology-enabled services, continuously enhancing products and other functionalities to further contribute towards digital transformation in Bahrain.