Updating Customers' Information

We are committed to keeping you informed on all matters affecting your account.

If you have received an SMS or letter from BBK regarding updating your information, it means that our records show that your registered IDs have expired and need to be updated.

To update your information, please note the below:

For Retail Customers:

Visit the Update section, accessible on https://e.bbkonline.com/kyc/ and upload the required identification) documents;


Fill in and sign the Retail Customer Information Update Form (click here to generate the form), attach two valid identification documents (your CPR and Passport along with the residence permit page wherever applicable), a proof of address that shows your address (EWA Bill, Telephone Bill, Etc.) and submit them using the below:

For Corporate Customers:

You are kindly requested to send us back the required information and documents through one of the following channels:

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