Updating Customers' Information

At BBK, we are committed to keeping you informed of matters that affect your account. As per CBB guidelines, BBK is required to keep all its customers’ information up to date. If you have received an SMS or letter from BBK on the matter then that means that our records show that you have outdated information and/or identification documents with the Bank.

Therefore, we would appreciate if you kindly arrange to do the following:

For Retail Customers:


Please click on the link (https://e.bbkonline.com/kyc/) to update your outdated information electronically through our Customer Information Update portal and upload the required identification and supporting documents (where applicable). Alternatively, please fill in and sign the Retail Customer Information Update Form (click here to generate the form), attach two valid identification documents (your CPR and Passport along with the residence permit page wherever applicable), supporting documents for the residential address such as a Telephone Bill, Electricity Bill or an ID that shows your address and to submit them via one of the below channels:

For Corporate Customers:

You are kindly requested to send us back the required information and documents through one of the following channels:

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