BBK, Bahrain’s pioneer in retail and commercial banking launched a suggestion based initiative which allows BBK customers to submit their ideas and suggestions with the aim for the Bank to continue offering the best banking experience in the Kingdom of Bahrain. This initiative reflects BBK strive to achieve the aspirations of its valued customers by bringing their suggestions under the attention of a team under the Customer Experience Unit.
BBK Assistant General Manager of the Human Resources and Administration department, Mrs. Najwa Al-Ahmed stated that this initiative is like a “brainstorming session” between the Bank and its valued customers, an open dialogue that will result in valuable outcomes and contribute to the continued development of the Bank and to promote its social responsibility strategy, benefitting all stakeholders. She added in a statement on this occasion: “BBK formed a committee including experts from different departments that will work together to look into all the customers’ suggestions.”
Mrs. Al-Ahmed encouraged customers to submit their suggestions and ideas through a link in the Bank’s website and social media accounts expressing her confidence in the valuable contributions that will be sent forward by the Bank’s esteemed customers. She also announced that the top three most significant suggestions submitted between September 15th, 2021 and September 30th, 2021 will receive a prize of 300 BD each, as a token of appreciation from BBK to its loyal customers and their enthusiasm in ensuring that their Bank remains a leading national bank, pioneering in the field of customer service over the span of fifty years.”
Mrs. Al-Ahmed concluded her statement by saying: “At BBK, we consider our customers a part of our family with a longstanding relationship based on mutual respect and transparency and with that, we have always adopted an “open dialogue” policy as part of our constant endeavor to involve all customers in the process of enhancing the bank’s services, and enriching its offering.”
It is worth noting that BBK has its dedicated channels for communicating with its customers around the clock through phone, social media, e-mail, and through the branches to receive all kind of inquiries about financial products and services provided by the Bank. However, “We Hear You” initiative is intended only to receive suggestions believed to contribute towards developing and enhancing the services offered by the Bank and achieving customers’ aspirations.