Complaints and feedback

As much as we would like to make your banking experience perfect, we admit that there may be times that you find our service unsatisfactory.

We'd love to have the opportunity to improve and to make it up to you! Please fill out the form below for your feedback or complaints.

By submitting this form, you acknowledge that you have read,
understood,and agree to our Privacy Policy.

    Complaints mechanism

    We value your trust and do our best to provide a reliable and transparent service.
    Here’s a guide on how BBK handles customer complaints:

    The time frame for response to complaints:

    Not satisfied with The Bank's response?

    If you find the response unsatisfactory, or if the investigation is taking longer than expected,
    you may contact BBK’s Customer Complaints Officer through the following address:

    Other ways to file
    complaints or submit feedback

    Via Telephone

    Please write a letter containing the details of your complaint, and address it to the Bank’s Complaints
    Officer. You may send your letter to the following address:

    This website uses cookies to ensure you get the best experience and by clicking “I Accept” below, you consent to the use of cookies. Learn more