BBK opens its new branch in Sitra with cutting-edge digital services

19 Sep 2023

Bank of Bahrain and Kuwait (BBK), Bahrain’s pioneer in retail and commercial banking, has announced the opening of its latest branch in Sitra.

The new Sitra branch was inaugurated by Dr. AbdulRahman Saif, BBK’s Group Chief Executive. The ceremony was also attended by Dr. Adel Salem, General Manager of Retail Banking, in addition to a number of Bank officials and customers.

This branch serves as a comprehensive hub, presenting an array of services and products under one roof. It marks the most recent addition to BBK’s expansive branch network throughout the Kingdom, in alignment with the Bank’s strategic pursuit of growth and expansion, underscoring its commitment to delivering convenience to customers across all regions of the Kingdom.

BBK’s newest branch introduces an array of services that promise an engaging banking experience, simplifying customers’ transactions. The branch provides a self-service BBKPLUS Zone as well as a Customer Service services area segregated from the Teller services. It operates from 8:00 AM to 4:00 PM, Saturday to Wednesday, catering to the convenience of its valued customers.

The branch features state-of-the-art equipment and facilities, ensuring a seamless and effective banking experience for customers. The first floor is dedicated to Teller services, including a lowered counter for special needs customers and seating area, as well as a separate queuing system exclusively for Teller transactions.

The ground floor includes the 24/7 BBKPLUS Zone and a host desk equipped with tablets, an Interactive Teller Machine (ITM), two Smart ATMs, a Corporate Deposit machine which accepts cash, cheques as well as coins, a Debit Card Issuance machine, and a Bank Certificates Issuance machine. The ground floor also includes an area for Sales and Customer Service.

Dr. Adel Salem commented: “We take great pride in announcing the launch of our brand-new Sitra branch, equipped with cutting-edge technologies and facilities aimed at providing our customers with an optimal experience.”

“This branch stands as a notable accomplishment, symbolizing our unwavering commitment to enhancing our services and elevating the banking experience across all our branches. The blend of self-service options and expert-assisted transactions, both traditional and electronic, characterizes this branch, offering our esteemed customers an exceptional and streamlined journey to fulfill their banking requirements.”

Dr. Salem emphasized that BBK remains dedicated to expanding its network of branches and extending accessible digital and self-banking services across all these branches. This effort is closely aligned with the Bank’s digital transformation strategy. It also reflects BBK’s commitment to consistently evolve its services in harmony with the aspirations of its customers.

BBK’s branch network currently consists of 22 branches and 94 ATMs and Deposit Machines located in 53 strategic locations throughout the Kingdom of Bahrain.