BBK soon to launch a new digital experience

07 Dec 2021

BBK, Bahrain’s pioneer in retail and commercial banking has announced its plans to unveil an upcoming digital experience to its valued customers.

The new initiative will combine new and existing digital services in a revamped package of Mobile and Online Banking that will replace the current Internet Banking and Mobile Banking application and will allow BBK customers to perform their financial transactions safely and conveniently. BBK has long been a leader in digitizing its services and this initiative is among many others undertaken by the bank to offer its customers with an optimal banking experience.

The new mobile banking application and online banking channel will offer a convenient, unified and safe banking experience across both platforms. It will include commonly used services packaged together with newly added features and services including an international electronic remittance service “Express International Transfer” powered by Mastercard as well as instant bank transfers allowing customers to transfer funds by entering the beneficiary mobile number using the Electronic Funds Transfer System (EFTS) services, Fawri+ and Fawri and operative services such as stopping and activating debit cards in real time.  Moreover, the new channels will have a built in authenticator to add an extra layer of security when using the new channels.”

Dr. Adel Salem, General Manager of the Retail Banking Division at BBK commented: “As we shift towards the digital age, we have been constantly looking for ways to simplify and enhance the flow of our electronic services, offering our customers a unique banking experience. The new initiative will offer BBK’s customers a seamless digital customer experience across the mobile and online channels.”

BBK has demonstrated leadership in providing cutting-edge technology and services by offering its customers with a convenient banking experience. The Bank has previously launched the Ask BBK service, Electronic Remittance via MaxWallet, Instant Card and Certificate Issuance services and CPR update service via BBK ATMs. Moreover, the Bank recently introduced the BBKPLUS application which offers account opening and loan services in addition to the newly launched Apple Pay service for all BBK debit cardholders as well as Fitbit Pay and Garmin Connect services to cater to all its customers, providing them with a convenient self-service banking experience.

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