BBK launches its new and improved digital banking platforms

12 Jan 2022

BBK, Bahrain’s pioneer in retail and commercial banking recently announced the launch of its new and improved digital banking channels namely “BBK Mobile Banking” and “BBK Online Banking”.  These new channels are designed to provide customers with a new, one of its kind banking experience.  It is noteworthy that BBK has long been a frontrunner in digitizing its services, proudly taking the lead in offering its customers a prime banking experience.

The new banking channels offer customers with a unified banking experience by combining new and existing services and replacing the existing internet channel and mobile application. Through this new and secure banking experience, retail customers can perform their banking transactions and manage their finances across the new mobile banking app and online banking channel. Furthermore, the new mobile application will include access to other applications offered by the bank.

Some of the new services offered include an electronic remittance service “Express International Transfer” powered by Mastercard, the ability to transfer funds via beneficiary mobile number through Fawri+ and Fawri and debit card services such as stopping and activating debit cards in real-time in addition to existing services such as account balance and statement, credit card bill payment, Batelco and Zain bill payment.  Moreover, the new channels have a built-in authenticator to add an extra layer of security when logging in and managing their banking transactions and financial services.

To get started, customers will be first required to download the new mobile app from the App Store or Google Play and register with their customer ID and existing ePIN. Following a successful registration, they will be required to enter a one-time password (OTP) that will be sent via SMS to the mobile number registered with the Bank for them to authenticate the registration process, providing them with added security when banking online.

Dr. Adel Salem, General Manager of the Retail Banking Division at BBK commented: “We are proud to have taken the leap towards the future of electronic banking by offering our customers a seamless and improved user experience through two new and value-added channels. The new BBK Mobile Banking and BBK Online Banking channels include existing and newly-added services that empower our customers to perform their banking transactions at their own convenience.”

BBK has demonstrated leadership in providing cutting-edge technology and services by offering its customers a convenient banking experience. The Bank has previously launched the Ask BBK service, Electronic Remittance via MaxWallet, Instant Card and Certificate Issuance services, and CPR update service via BBK ATMs. Moreover, the Bank recently introduced the BBKPLUS application which offers account opening and loan services in addition to the newly launched Apple Pay service for all BBK debit cardholders as well as Fitbit Pay and Garmin Connect services to cater to all its customers, providing them with a convenient self-service banking experience.

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