Business Continuity


We continuously strive to make our mark locally and internationally by implementing globally-recognized service standards and spearheading the creation of innovative banking products. In addition, we ensure that we always comply with the best industry practices and that our operating principles are efficient and reliable to control and avoid business disruptions and other potential risks that may affect our clients, employees, and stakeholders.

BBK adopts an ISO certification and robust business continuity program (ISO 22301:2019), comprising a comprehensive BCM Policy, Business Operations plans, and Disaster Recovery procedures. The Bank and our external auditors periodically review these policies and procedures before they are presented to the Board of Directors for revisions and approvals.

Business Continuity and Disaster Recovery Center

BBK’s state-of-the-art Business Continuity and Disaster Recovery Center in Riffa is equipped with uninterruptible power supplies (UPS) and generators to ensure the continuity of all the essential financial services. In addition, it allows for a timely recovery after full or partial power loss. The facility is operated and managed by BBK’s IT Division 24/7.

All business and mission-critical data are backed up regularly and stored in an alternative site and Cloud-based storage facility. Backup, failover, and recovery tests are also conducted periodically.

We utilize business continuity plans that guide us in responding to unforeseen events, safeguarding our employees and property, making financial and operational assessments, and protecting data, information, and records.

Our Crisis Management Team (CMT) comprises members of the executive management and is designated to handle various crises and business

BBK’s Business Continuity Plan includes providing comprehensive insurance coverage and regular offsite data storage and backup systems maintenance. In addition, BBK will transfer critical business activities to the Business Continuity and Disaster Recovery Center if we cannot continue operations from our main premises. Recovery of essential processes and systems must be made within 4 hours upon activation of the business continuity plan. However, recovery times may vary based on specific conditions and can be subjected to external factors beyond the Bank’s control. In the event of a disruption to the Bank’s services, the Bank will provide regular updates through its website and social media channels. Moreover, the Bank will continue to offer its services via alternative channels, including branches, online banking, and mobile banking.

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